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How batman4d Handles Your Personal Information

Every account you open with us — and every deposit you make via Touch 'n Go eWallet, Boost or GrabPay — involves personal data.

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batman4d How batman4d Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Team online

Live Chat

The fastest way to raise a data query is through the live chat widget in your account dashboard. Our support team can log your request and pass it to the right desk.

Email Request

For formal data access or deletion requests, send an email through the address listed in your account settings. Include your registered email and the nature of your request so we can verify your identity.

Account Verification Path

Before we action any data request, we verify ownership by matching the account email with a one-time code sent to your registered contact. This step protects you from unauthorised requests.

DATA HANDLING PRACTICES

How We Protect and Manage What We Hold

Our data practices are built around four areas: encryption, retention limits, third-party access controls and your ability to request changes. Account passwords are hashed; payment references are tokenised so they cannot be reversed into usable wallet credentials. We do not sell your data to marketing third parties. Players in Subang Jaya and across Malaysia access the lobby over connections secured with SSL, which means data in transit between your device and our servers is encrypted end-to-end.

Cookies and Session Data

We use cookies to keep your session active and remember your lobby preferences. You can adjust cookie permissions in your browser settings; disabling all cookies may affect how certain lobby features load.

Account Security Controls

Two-step verification is available on your account. When you log in from a new device, a one-time code goes to your registered contact before access is granted — this is our first line of defence against unauthorised logins.

Data Retention Windows

We keep your account profile data for the life of your account and for a defined period after closure. Transaction records tied to Touch 'n Go eWallet, Boost or GrabPay payments follow the retention period required by applicable financial rules.

Third-Party Data Sharing

Game studios such as Pragmatic Play or Evolution receive only the session token needed to run your game — not your wallet details or contact information. Payment processors receive transaction data only to complete the transfer.

Common Questions About Your Privacy on batman4d

These answers cover the data and privacy questions we hear most from account holders. If your question is not here, reach us through live chat or the email address in your account settings.

We collect your name, email address and contact number at registration. If you deposit via Touch 'n Go eWallet, Boost or GrabPay, we also record the transaction reference — not your wallet PIN or full credentials.

Submit a data access request through live chat or the registered email in your account settings. We verify your identity with a one-time code first, then provide a summary of what we hold within a reasonable timeframe.

Yes. You can request deletion of your account profile data. We will remove what we are not legally required to keep. Transaction records tied to financial compliance rules must be retained for the required period regardless.

Only what is necessary. Game studios like Pragmatic Play receive a session token to run your game. Payment processors receive transaction data to complete the transfer. Neither party gets your full contact profile.

Cookies maintain your active session and remember lobby settings across visits. You can limit or block cookies through your browser's privacy settings, though doing so may affect how pages and account features load.

Yes. The mobile lobby runs over an SSL-encrypted connection, so data moving between your phone and our servers is protected. Account login on a new device also triggers a one-time verification code before access is granted.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.